Terms & Conditions

01. Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of fullblowndigital.com (the "Site"), including our free diagnostic audit tool, and any marketing, advertising, or consulting services provided by Fullblown Digital ("Fullblown Digital," "we," "us," or "our"). By browsing the Site, submitting a diagnostic request, or engaging our services, you ("Client," "you") agree to be bound by these Terms. If you do not agree, please discontinue use of the Site and do not submit a diagnostic request.

Where a signed Service Agreement or Statement of Work exists between you and Fullblown Digital, that document governs the specific engagement; these Terms apply to everything else, including the Site itself, and fill any gaps the Service Agreement does not cover.

02. Our Services

Fullblown Digital is a Philippine-based digital marketing agency serving small and medium enterprises (SMEs). We operate on a diagnostic-first methodology — Diagnose · Prescribe · Grow — meaning every engagement begins with an audit of your current marketing performance before we recommend a tailored bundle of services rather than a generic package.

Our services may include, without limitation: social media management, search engine optimization (SEO), paid advertising (Meta, Google, and marketplace ads), content creation, branding, website development, and related digital marketing services as described on the Site's Services page.

03. Free Audits & Diagnostic Scorecard

The Site offers a free diagnostic audit and scorecard that evaluates your business across several marketing dimensions. This tool is provided for informational purposes to help identify opportunities for improvement.

• The diagnostic scorecard reflects the information you provide and publicly available data at the time of the audit; it is not a comprehensive business, financial, or legal assessment.
• Submitting a diagnostic request does not create a client relationship or service agreement — that begins only once a proposal is accepted and a Service Agreement is signed.
• Recommendations arising from a free audit ("Prescribe") are our professional opinion based on the diagnostic inputs and do not guarantee any specific outcome if implemented independently of Fullblown Digital.

04. Engagement & Contracts

Every paid engagement is governed by a written Service Agreement. Verbal agreements or informal chat confirmations are not binding. A Service Agreement will specify, at minimum:

• Exact deliverables per month, itemized by platform, volume, format, and turnaround time
• The number of revision rounds included per deliverable type
• Contract length and pricing, including any discount for longer commitments
• A locked-pricing clause for the duration of the contract term

No work begins before the Service Agreement is signed and the required downpayment is received.

05. Payment Terms

• A 50% downpayment is required before work begins; the balance is due on delivery, or billed monthly in advance for ongoing retainers.
• Late payments receive a 5-day grace period, after which services are paused until the account is settled.
• Rates are locked for the duration of a signed contract term and are not increased mid-term.

06. Advertising & Marketplace Spend

Where a service involves paid advertising or marketplace promotion, any ad or marketplace spend is client-funded and kept separate from our management fee. We never bundle ad spend into our service fee, and you retain visibility and control over your own ad accounts and billing.

07. Ownership & Intellectual Property

• Upon full payment, all final, approved deliverables (creative assets, copy, designs, and similar work product) become your property.
• You retain ownership of your brand accounts, domains, and marketplace stores at all times; these are never held by Fullblown Digital.
• Fullblown Digital retains the right to display completed work in its portfolio and marketing materials, subject to your written sign-off where sensitive or confidential material is involved.

08. No Guarantee of Results

We are transparent about what marketing can and cannot promise: we do not guarantee specific sales, revenue, rankings, or follower outcomes. Fullblown Digital commits to diagnostic rigor, professional execution, and continuous optimization toward agreed goals. Any projections, benchmarks, or case studies referenced on the Site or in a proposal are illustrative, not a warranty of future performance.

09. Confidentiality & Data Privacy

We handle client business information and, in the course of certain services, customer data belonging to you. Fullblown Digital complies with the Data Privacy Act of 2012 (RA 10173) and applicable National Privacy Commission (NPC) guidance:

• Client business information and strategy shared with us is treated as confidential.
• Any customer data processed on your behalf is handled under agreed data processing and confidentiality terms set out in your Service Agreement.
• Client files and data are retained only as long as necessary for the engagement and a reasonable period after, then securely deleted.

10. Influencer & Affiliate Disclosures

Where a campaign we manage involves influencer or affiliate content, that content will follow DTI-aligned disclosure practices (e.g. #ad or #sponsored labeling per DTI Memorandum Circular 21-01) to keep sponsored content compliant and transparent to consumers.

11. Termination & Handover

• Either party may terminate an ongoing retainer or service with 30 days' written notice.
• Upon termination, all account access, assets, and login credentials are handed over to you.
• Fullblown Digital reserves the right to pause services if payment remains overdue beyond the grace period described in Section 5.

12. Website Use

You agree to use the Site only for lawful purposes. You may not: attempt to gain unauthorized access to any part of the Site or its underlying systems; interfere with the Site's normal operation; scrape or harvest data from the Site without permission; or use the diagnostic tool to submit false or misleading information about a business you do not represent.

13. User-Submitted Content

Information you submit through our diagnostic form or contact form (business details, contact information, marketing goals) is used solely to prepare your audit and proposal, and to communicate with you about your engagement. It is not shared with third parties except as needed to deliver the services you request, or as required by law.

14. Limitation of Liability

To the fullest extent permitted by Philippine law, Fullblown Digital's liability arising from any engagement is limited to the fees paid by you for the specific service giving rise to the claim. We are not liable for indirect, incidental, or consequential losses, including lost profits or lost business opportunities, except where such limitation is not permitted by law.

15. Force Majeure

Fullblown Digital is not liable for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, pandemics, government orders, or platform-wide outages of third-party tools we rely on (e.g. Meta, Google). Affected services may be suspended without penalty until the event is resolved.

16. Regulated Industries

If your business operates in a regulated space (e.g. clinics, financial services, food or supplement brands), you remain responsible for legal sign-off on any regulated claims before publication. We will flag known compliance considerations relevant to your industry, but final regulatory compliance for your marketing content remains your responsibility as the business owner.

17. Governing Law & Disputes

These Terms are governed by the laws of the Republic of the Philippines. Any dispute arising from these Terms or a Service Agreement will first be addressed through good-faith mediation before either party pursues formal legal action, in a venue to be agreed between the parties.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The "Effective Date" at the top of this page will be updated accordingly. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

19. Contact Us

Questions about these Terms or an active engagement can be sent to our team via the Contact page on fullblowndigital.com.